CSLB's complaint process is designed to protect the public in matters pertaining to construction and to assist in the resolution of construction-related complaints. CSLB addresses violations of California Contractors License Law, whether the contractor is licensed or unlicensed , for up to four years from the date of the act.
This section is an overview about how CSLB addresses complaints and the procedures that are followed. You do not have to provide the personal information requested. If you do not wish to provide personal information, such as your name, home address, or home telephone number, you may remain anonymous.
In that case, however, we may not be able to contact you or help you resolve your complaint. It's important to be as specific as possible in the complaint letter, so that the contractor is made aware of the actual problem and can make an informed and diplomatic decision about what to do. Sometimes more general complaint letters are required, but they should still flag specific issues such as delays or defects. You'll want to include all of the important record keeping information required in a complaint letter, and make sure that it's addressed to the person or people who can actually address the problem.
It has come to our attention your performance on [Insert project name] has deteriorated to a level that is no longer acceptable nor tolerable. This poor performance issue has resulted in creating many other problems on the project including [Insert important issue e.
Despite having already expressed our concerns to you regarding these performance issues, there has not been any attempt on your part to improve your performance. Please be made fully aware that if this action is taken, it will be done at your expense.
To be quite clear on this issue, not only will the cost of hiring another contractor be applied to your account, we will also hold you liable for any other costs we incur as a direct result of the delays and problems that your lack of performance caused.
As you probably gathered, the sample complaint letter against the contractor above is pretty strongly worded, and more often than not does get a response from the contractor. But sometimes, the contractor -- owner relationship has deteriorated enough or is toxic enough to the point that the contractor still doesn't respond or the contractor has other issues.
In this case, it's important to follow the correct course of action in order to get your problem or problems solved. The most important thing before you look at taking the contractor to court or contacting official authorities is to make sure that you have given the contractor enough warning and time to respond to the complaint.
Once again, this is obviously not the desired path for an owner or contractor, so seek to rectify the situation through letters and normal communications where possible. There are a few key processes and procedures which asset owners and operators can take in order to reduce the chances of them having to issue complaint letters to their contractors.
The governing board has the authority to suspend or revoke the license of a contractor if it decides that the contractor did not perform according to the terms of the construction contract. In addition, the property owner may also seek relief through a lawsuit. However, it is important to first have an attorney review the terms of the construction contract, as most contracts include an arbitration or mediation clause that either must be satisfied prior to going to trial, or is intended to be a substitute for trial.
Additionally, the property owner may submit a statement through an online review database, or through the Better Business Bureau. It is extremely important that all arguments presented in a complaint, in a lawsuit, or in a review are accurate.
Failure to do so may subject the property owner to a claim of defamation. Further, all statements made in any such document should be factual, and not merely conjecture or opinion. If you entered into a construction contract and believe that the contractor did not perform according to the relevant terms, contact an attorney experienced in construction law as soon as possible.
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