By maintaining this one-to-one active relationship with Red Hat, customers are able to distribute the benefits throughout their entire organization. Red Hat products are provided on a per-instance or per-installation subscription basis, which provides continued access to all subscription benefits during the subscription term. Some environments may require more of these benefits, some less.
So, Red Hat measures the full value of a customer's subscriptions by counting the number of instances or installations of Red Hat software a customer has. Yes, customers are free to purchase additional technical support for the Red Hat products in their environment. However, as long as a customer has active Red Hat subscriptions, they are still required to maintain a subscription for each instance of Red Hat Enterprise product in the environment.
Having third-party technical support will not release a customer of any obligation to purchase Red Hat subscriptions for all of the installations or instances when you have any relevant active Red Hat subscriptions for the environment. Or contact a Red Hat business partner or Red Hat representative. The whitepaper, How open source subscriptions deliver business value , discusses the value of a Red Hat subscription.
Red Hat provides several tools to help you manage your Red Hat subscriptions, each addressing different use cases. RHSM provides status, inventory, organization, and reporting on Red Hat subscriptions via a hosted web interface on the Red Hat Customer Portal, an on-premise application Satellite , or in the client. Red Hat Satellite: Available through a subscription, Red Hat Satellite provides patch management, provisioning, configuration management, and monitoring capabilities that ensure Red Hat Enterprise Linux systems are properly secured, operating efficiently, and in compliance with various standards.
It also helps you centrally manage your subscription usage, maintain accurate inventory and utilize information, and report on your subscription consumption. Red Hat sells term-based subscriptions, typically sold in one- and three-year terms. Some online offerings may be charged differently. To continue to receive environment-wide Red Hat subscription benefits, including unlimited upgrades and updates crucial to keeping your systems secure, all instances or installations of Red Hat software must have a subscription.
Additionally, customers may reach out to their representative to discuss renewal and changes in their environments that may impact subscription usage. Renewal method is dependent on how the subscription was originally purchased. If all of your subscriptions expire and you have no other active subscriptions in your organization, you retain the right to use the software under the applicable license terms.
However, your entire environment will no longer receive any of the subscription benefits, including:. Appendix 1 of the Red Hat Enterprise Agreement details subscription types, units of measure, and use cases and clarifies many other subscription-related topics. Red Hat customers may also contact their representative. Open hybrid cloud Support Developers Partners Start a trial. Here are the common uses of Markdown. Learn more Close. Are you sure you want to update a translation?
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